We use a vetting process to identify vendors and partners that share our commitment to race equity.
We don't have any major challenges to collecting feedback, What challenges does the organization face when collecting feedback? We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, Which of the following feedback practices does your organization routinely carry out? By asking for feedback, then acting appropriately on that feedback, we are able to show our veterans that we care. This affects the relationship we have with the clients by showing that we respect their input and that we truly care about their continued health and wellbeing. Asking for feedback from the veterans during their food pantry visits has led to the development of a much healthier and more diverse grocery list of items provided. Requesting feedback from our clientele is a major avenue of development for our various programs. How has asking for feedback from the people you serve changed your relationship? The people we serve, Our staff, Our board, Our funders, Our community partners, With whom is the organization sharing feedback? We are in the process of building out a new, 1,100 square foot Food Operations Center, which will make us more effective at taking advantage of quality food opportunities when they come available, and will also serve as the basis for our newest initiative: delivering food directly to home-bound veterans who are food-deprived, and unable to travel to any food pantry location. Since January, we have expanded to 13 monthly food pantries, 5 of which are completely remote and managed completely through our mobile food pantry. Our organization has had to adapt following the pandemic, through the rapid expansion of our food distribution efforts to veterans across the length and breadth of Cape Cod, as well as Martha's Vineyard Island. What significant change resulted from feedback? To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, How is your organization using feedback from the people you serve? How is your organization collecting feedback from the people you serve?Ĭase management notes, Community meetings/Town halls, We serve the Cape and Islands veteran population from all different backgrounds. Who are the people you serve with your mission? We shared information about our current feedback practices. Our counseling services provided 567 sessions to our veterans and their family members, as well as another 81 sessions on VA disability, employment, and eligibility for benefits. These services were delivered to 57 individuals and 18 families, and we also conducted another 249 referral interviews. In FY 21 we delivered $313,234 in Supportive Services for Veterans Families (an increase of more than 50% over the prior fiscal year). We also actively advocate for residents' housing and related support services. In housing, we presently manage 15 single-room occupancy transitional housing units in two locations - Hyannis and Dennis - and we provide a robust case management program for each resident we serve. Our goal is to ensure that all veterans living in the more remote areas of our service region receive the food they need to survive. To that end, in the past year we have delivered food to 1,717 veterans and their families, while also expanding our food pantry operations beyond our service center here in Hyannis, to the Outer Cape in Orleans, and on Martha's Vineyard Island. Our specific focus is on food insecurity among veterans and their families, homelessness, and comprehensive counseling services.
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